Squarespace Websites: How to Find Help and Get Answers
Learn how to find help and get answers with your Squarespace website.
Where do you go when you have a question, problem or simply want to learn more about Squarespace?
Do you start wondering why Squarespace doesn’t offer phone support? Do you search on Google or YouTube?
Finding help with your Squarespace website doesn’t have to be complicated. When you know where to get help — you’ve already solved 70% of the problem.
In this post, I’m going to share 9 ways to find help and get answers for your Squarespace website.
1. Squarespace Plans
Squarespace Plans include the pricing and features of Squarespace’s 2 main products — websites and online stores. Hovering over each feature activates a pop-up with a detailed description of each feature. Squarespace also answers FAQs on this page.
2. Squarespace Feature Index
Squarespace’s Feature Index provides an exhaustive list of everything the platform can do. Topics include the following:
- Designs
- Image Manager
- Galleries
- Audio Collections
- Extensions
- Connected Services
- LayoutEngine 2
- User Data Collection
- Site Control
- Multiple Contributors
- Cover Pages
- Blogging
- Commenting System
- Email Campaigns
- Commerce
- Search Engine Optimization
- Analytics App
- Squarespace Logo
- Analytics
- Reliable Service Architecture
- Content Ownership and Our Business
- Domains
- G Suite Integration
- Custom Site Search Engine
- Importing and Exporting
- Support
- Developer Platform
3. Squarespace Help
Squarespace Help includes five components — guides, videos, a community forum, webinars and customer care.
Guides
Squarespace Guides are extensive knowledge base articles and videos. Topics include the following:
- Getting started
- Account
- Billing
- Analytics
- Commerce
- Domains
- G Suite and Custom Email Addresses
- Images and Videos
- Marketing
- Pages and Content
- SEO
- Squarespace Scheduling
- Templates and Design
- Tips and Advice
- Integrations and Extensions
- Squarespace on Mobile
- Privacy and Security
- Technical Issues and Contact Us
Videos
Squarespace Videos are short, high-quality tutorials with tips and tricks to get started or finished. Topics include the following:
- Series
- Getting Started
- Account
- Billing
- Commerce
- Domains
- Images and Videos
- Marketing
- Pages and Content
- Squarespace Scheduling
- Templates and Design
- Tips and Advice
- Integrations and Extensions
- Squarespace on Mobile
- Privacy and Security
Community Forum
The Squarespace Forum is the peer-to-peer forum dedicated to answering questions about Squarespace that fall outside the scope of Customer Care. Before posting a question, read the rules and search for an answer that might’ve already been answered. Also, include links to your site when posting, so the community can visualize what you’re trying to achieve.
Webinars
Squarespace Webinars are hour-long training sessions from the Squarespace Community Team. These are the current webinars regularly available:
- Getting Started with Squarespace 7.1
- Launching your Online Store 7.1
- Growing your Audience 7.1
Customer Care
The Customer Care Team is a group of friendly, non-judgmental staff that work around the clock from Squarespace’s offices in New York, Portland and Dublin. Customer Care is available 24/7 for email support and Monday to Friday from 4 am to 8 pm (Eastern Time) for live chat support.
4. Squarespace Blogs
Read Squarespace’s Newsroom Blog to stay up to date on new features and announcements or read the Making It Blog for inspiration and tips.
The Squarespace Engineering Blog is also a helpful resource if you’re interested in the technical issues that Squarespace engineers work to solve.
5. Squarespace Experts
Squarespace Experts is a list of third-party designers and design companies that have extensive knowledge in the Squarespace platform.
Squarespace used to provide a helpful Specialist Directory that contained a list of third-party Squarespace designers, developers and setup experts for hire. Unfortunately, they’ve cheapened the program by partnering with 99 Designs to match customers with designers.
6. Squarespace Circle
Squarespace Circle is a community of Squarespace web designers for exchanging ideas and best practices. Squarespace Circle members also receive several perks like the following:
- Access to Resources
- Access to Betas
- Discounts
- Early Release Notes
- Member Forum
- Circle Events
- Optimized Support
7. Squarespace Developer Platform
If you need help with advanced Squarespace development, the Squarespace Developer Platform might be the right place to get started (see image). The developer platform enables developers to create fully custom sites from scratch and integrate with third-party tools. Use the Quick Start Guide to get started or follow Squarespace on Github and NPM.
8. Service Status Updates
Service Status Updates indicate the status of Squarespace systems (see image). If something doesn’t seem right with Squarespace, this is often the first place to check.
Squarespace also provides service updates and support with their Squarespace Help account on Twitter.
9. Social Media
Squarespace posts company news, product announcements, customer interviews and more to the following social media channels:
Final Thoughts
You just learned 9 ways to find help and get answers for your Squarespace website. Bookmark the solutions that help you answer questions, resolve problems or learn more about the Squarespace platform.
